Review guidelines
One rule underneath all of these: write about what happened to you.
What makes a good review
- Specifics beat verdicts. How long a repair took is more useful than a rating alone.
- Amounts and timelines are the most valuable thing you can include — what was withheld, how long something went unfixed, what changed at renewal.
- Write it even if the year was unremarkable. Reviews skew negative when only frustrated tenants bother, and that helps nobody.
What we hold for review
These get a quick human look before going live. It isn't a rejection — you'll be told what to change.
- Naming individual people who aren't the landlord — staff, neighbors, roommates.
- Accusing someone of a crime. Describe what happened instead: “withheld $800 with no itemized list” says more than “they stole from me”, and it's a claim about your own experience.
- Phone numbers, emails, or anyone's home address.
- Threats, slurs, or insults with nothing factual attached.
If you're a landlord
If a review about you is factually wrong or breaks the guidelines above, write to us and we'll look at it properly. We can't tell you who wrote it — we don't know ourselves.